Digital From emerging digital shopping behaviours to the promise of a better connected shared world known as the metaverse, experts from across the globe explore the impact of technological advances on consumer-facing markets.

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Article

What Tariff Turbulence Means for Global Retail E-Commerce: Winners and Losers

12 May 25

The imposition of a host of new tariffs by the US is already beginning to impact global trade flows. This development is expected to have a significant impact on the retail industry, especially in terms of the performance of the retail e-commerce channel. This article explores how the new tariff regime could change the face of the retail and e-commerce landscape over the next few years.

Bob Hoyler

Bob Hoyler

Article

The Transformation of Social Media: What Businesses Must Do to Keep Up

31 Mar 25

Social media has evolved from a communication tool into a powerful economic force, shaping consumer behaviour, influencing business strategies and driving digital commerce. Businesses need more than just a presence; they need a clear, targeted social media strategy to stay competitive.

Marija Milasevic

Marija Milasevic

Article

Three Innovative Concepts Transforming the Dining Journey

19 Mar 25

The foodservice industry is grappling with multiple challenges, affecting both consumers and operators. To navigate these challenges, enhancing customer experience and differentiating from competitors are crucial strategies.

Rocio Franco

Rocio Franco

Article

Black Friday: An Enduring Shopping Phenomenon in a Discount Driven Era

28 Nov 24

Black Friday, initially a US-centric retail event, has become a key date in the global retail calendar, evolving into a worldwide shopping festival fueled by e-commerce. This digital transformation has broadened its reach beyond borders and channels, making it a critical opportunity for retailers to experiment with pricing strategies, inventory management, and promotional campaigns. Deals often extend over weeks to boost engagement. While Black Friday spans both physical and digital channels, this analysis focuses on its development within e-commerce, where discounts are prevalent year-round.

Rabia Yasmeen

Rabia Yasmeen

Article

The Global Retail Sector’s Centre of Gravity Continues to Shift Towards Asia Pacific

25 Nov 24

Thanks to a rising middle class, rapid urbanisation and a striking increase in internet connectivity, the centre of gravity in the global retail sector is increasingly moving towards the Asia Pacific region. Thanks to China’s massive size and level of economic development, it will remain Asia Pacific’s indispensable retail market for decades to come. Going forward, however, it is the young, dynamic, emerging economies of India and Southeast Asia that will likely offer the most significant opportunities for retailers and brands looking for greater exposure to high-growth markets.

Bob Hoyler

Bob Hoyler

Article

Is the Double Eleven Shopping Frenzy Fading Away?

6 Nov 24

The Double Eleven shopping festival, once a global retail sensation, is experiencing diminished excitement due to discount fatigue, evolving consumer preferences, and increased competition from year-round sales and livestream shopping platforms. While still significant, the festival’s future depends on adapting to shifting market dynamics

Han Hu

Han Hu